Help Center
Got Questions? We've Got Answers!
Welcome to our FAQ page, where we've compiled the most common inquiries to help streamline your experience. From troubleshooting tips to general queries, we cover it all. Need more personalized assistance? Our contact details are just a click away. Whether you're a dedicated gamer or an aspiring partner, we're here to provide the guidance you need to ensure satisfaction with every interaction. Explore our FAQs or reach out directly - we're here to help!
Product Availability
Why can’t I find an option to purchase products directly on your website?
Currently, our website is designed to provide detailed product information and specifications. To purchase, please visit authorized retailers or online platforms like Amazon or your local electronics store.
Where can I find drivers and manuals for my HECATE products?
You can download drivers and manuals from our Support Page. Simply locate your product model to access the resources.
Does my HECATE product support MacOS?
While some of our products work with MacOS, they may not support full functionality, including driver or software compatibility. Please check the product specifications for details.
Can I customize the RGB lighting on my HECATE product?
Most HECATE products with RGB lighting offer customization through our driver software. Visit the Support Page to download the software for your model.
Warranty and Repairs
How do I request warranty service for my HECATE product?
Please contact the retailer where you purchased the product for warranty claims. If additional assistance is needed, reach out to our support team at support@hecategaming.com.
Can I purchase replacement parts for my HECATE products?
Replacement parts are not currently available for direct purchase. We recommend contacting local retailers or online platforms for compatible parts.
What is the warranty period for HECATE products?
Warranty periods vary by product and region. Please refer to your product's packaging or manual for warranty details.
Compatibility and Connectivity
Is my HECATE gaming headset compatible with consoles like PS5 or Xbox?
Yes, our headsets support Bluetooth and 2.4GHz connectivity, which may work with consoles depending on the model. For wired connections, check the compatibility details in your product manual.
Can I use HECATE speakers with my TV?
Yes, HECATE speakers support various connection modes, such as Bluetooth, AUX, or USB. Refer to your TV's specifications to choose the best connectivity option.
Shipping and Returns
Do you ship internationally?
Currently, we do not offer direct sales or shipping via our website. Please check with local authorized retailers or online platforms for product availability in your region.
What is your return policy?
Returns and exchanges are handled through the retailer where the product was purchased. For additional support, contact our team.
Why can’t I find certain HECATE products in my country?
Availability varies by region. Contact local retailers or distributors for information, or check online platforms like Amazon for global shipping options.
Product Maintenance
How should I clean my HECATE devices?
Use a soft, dry cloth to clean your devices. Avoid using water or harsh chemicals, as they may damage the product's surface or internal components.
Can I replace the ear cushions or other parts of my headset?
Replacement parts are not currently available for direct purchase. Please check with your local distributor or retailer for assistance.
