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Returns & Exchanges

Online Store Return Policy

Hecate Online Store Return Policy

We guarantee you will be thrilled with your experience. If a product purchased from Hecate does not meet your expectations, you may return it within 30 days of purchase for a full refund.

Returned products must contain all original packaging and accessories including all warranty cards and product manuals.

Please follow these steps to return your purchase to us:

  1. Pack your item in the original packaging
  2. Include all original packing materials, manuals and accessories.
  3. Include the packing slip or gift receipt sent with the product's shipping confirmation notice; we will not accept returns without a packing slip or receipt.
  4. Send the return back to the Returns Center Address listed in the Shipping Confirmation Email

For proof of delivery please use a traceable carrier (UPS, FedEx, etc.)

You are responsible for shipping charges with the exception of product defects or a shipping error on our part.

Receiving Refunds:

Hecate will issue a refund to the Credit Card used for the original purchase; please allow up to 30 days for the credit to show on your account.