Returns & Exchanges
Online Store Return Policy
Hecate Online Store Return Policy
We guarantee you will be thrilled with your experience. If a product purchased from Hecate does not meet your expectations, you may return it within 30 days of purchase for a full refund.
Returned products must contain all original packaging and accessories including all warranty cards and product manuals.
Please follow these steps to return your purchase to us:
- Pack your item in the original packaging
- Include all original packing materials, manuals and accessories.
- Include the packing slip or gift receipt sent with the product's shipping confirmation notice; we will not accept returns without a packing slip or receipt.
- Send the return back to the Returns Center Address listed in the Shipping Confirmation Email
For proof of delivery please use a traceable carrier (UPS, FedEx, etc.)
You are responsible for shipping charges with the exception of product defects or a shipping error on our part.
Hecate will issue a refund to the Credit Card used for the original purchase; please allow up to 30 days for the credit to show on your account.