Frequently Asked Questions
Do you ship to PO boxes?
We do not currently ship to PO boxes. Please supply a standard street address for shipping purposes.
What are the different shipping options?
Our shipping options are as follows: Standard: 5-7 days Expedited: 2-3 days Priority: 1 day
I was not given an order number, but I was still charged?
This can mean that your payment did not fully process or complete. Typically, the charge will be reversed within 3-7 days. If you are still concerned, or the charges do not reverse after a week has passed, contact your bank or credit card company, and let them know about the issue.
How long after my purchase can I request a refund or exchange?
We allow returns for up to 30 days after the initial purchase date. Please email support at email@example.com, and they will help take care of your request.
What are the available payment methods?
Currently, we accept: American Express, Apple Pay, MasterCard, PayPal, and VISA.
How do I track my order?
You will receive an email with a tracking number after the order has been confirmed.
I did not receive a tracking number for my order
The first email you should receive is a confirmation of your order. If you have not yet received it, it means we are still processing your order. Once your item has shipped, you will receive an email with a tracking number. Products usually take between 5-7 business days to arrive. If they do not arrive within the estimated time frame, please email support at firstname.lastname@example.org, and let us know there is an issue.
How long does it take for products to arrive from your website?
Please allow up to 1 business day to give us time to mark your order for fulfillment. Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information. From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.
Can I change my shipping address?
In accordance with Amazon's policy, we cannot change shipping addresses once the order been confirmed. You can attempt to cancel the order by going to Your Orders or contact Amazon here: by calling them or visiting their support page.
How long is your warranty period?
Our products are covered against manufacturer defects for up to 1 year. If you received a faulty product, please send an email to our support team, and we will send you a replacement unit.
Can I buy extra protection even though I’ve already purchased the item?
Amazon’s extra protection policy is handled exclusively by them. If you are looking to add 2-year Amazon protection, you can contact Amazon customer services directly by calling them or visiting their help page.
What shall I do if my card is declined?
Below are a list of reasons why your payment did not go through: Your card issuer might be having technical issues that prevent us from requesting an authorization on your card. Your card issuer might block the payment for security reason, as it doesn't fit your regular spending pattern. Your card is not activated for online payments. There could be a sending limit on your card that has been exceeded. The network you are using to make the payment is not secure or unstable. To help you make a payment successfully, you may want to try the following: Using a different card to make your payment again. Try using PayPal Express Checkout and choose credit card. A PayPal account is not required but should help with processing the order. Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card. Use a secure network to make your payment.